Refund, Return & Cancellation Policy

At ILKAL’S PRIDE, we strive to ensure a smooth shopping experience. Please read our policy carefully before placing an order.

1. Cancellation Policy

• Timeframe: Customers may cancel orders within 2–3 days of placing the order.

• Conditions: Cancellations cannot be accepted if the order has already been forwarded to vendors or dispatch has begun.

• Exclusions: Certain products from ILKAL’S PRIDE are non-cancellable. However, replacements or refunds may be issued if the product quality is unsatisfactory, subject to verification by our customer service team.

2. Reporting Defects or Mismatches

• Damaged or Defective Items: Please report damaged or defective products within 2–3 days of receipt. Refunds or replacements will be issued only after verification by ILKAL’S PRIDE.

• Items Not as Described / Expected: If the product significantly differs from the online description, notify customer service within 2–3 days of receipt. Our team will review and respond promptly.

• Warranty Claims: For products covered under manufacturer warranties, please contact the manufacturer directly. ILKAL’S PRIDE will assist in facilitating claims where possible.

3. Refund Processing

• Refunds are typically processed within 6–8 business days to the original payment method after approval.

• For returned items, we recommend using trackable shipping services or purchasing shipping insurance. Please note that ILKAL’S PRIDE cannot guarantee receipt of untracked returns.

• Once a refund is approved, it will be credited back to the same payment method used for the purchase.

4. Contact & Support

For any questions regarding cancellations, returns, or refunds, please reach out to our customer service team:

• Email: info@ilkalpride.com

• Phone: +91-9108142048

• Website: https://ilkalpride.com/